Complaints

You can make a confidential complaint or refer a matter to the MSA about:

  • the conduct of a market;
  • the Independent System Operator; and
  • the structure or performance of the electricity or retail natural gas market.
enforcement@albertamsa.ca
Compliance

If you're a market participant and want to self-report a breach of Independent System Operator's rules or Alberta Reliability Standards, please view our compliance documents for more information.

COMPLIANCE@ALBERTAMSA.CA
Freedom of Information and Protection of Privacy Act (FOIP)

To access MSA records, you'll need to send a request to the Senior Records Officer and FOIP Coordinator.

For more information, visit Service Alberta

foip@albertamsa.ca

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