MSA 2006 Stakeholder Satisfaction Survey (May)

May 26, 2006

Notice to Market Participants and Stakeholders

Re: 2006 Stakeholder Survey

The MSA commissioned its third annual survey of market stakeholders earlier this month to assess views on how effectively the MSA has discharged its mandate over the last year.  Attached is the summary report of JEM Energy Inc., an independent consulting firm who conducted the survey on behalf of the MSA.

Survey Highlights:

  • Overall, stakeholder views on the effectiveness of the MSA declined as average rating fell to 4.0 from 4.9 last year on a scale of 1 - 7.  While 49% of respondents gave a rating of 5 or better last year, 26% of respondents or about half provided a similar rating this year.
  • Awareness of mandate continues to improve - Average rating on awareness of mandate was 5.5 out of 7 with 79% rating their awareness at 5 or better.
  • Ground was also gained in the MSA being seen as visible & approachable with average rating increasing from 5.2 to 5.5 out of 7.  Ratings of 5 or better comprised 75% of respondents vs. 60% last year.
  • The MSA was seen as more proactive in the market - average rating increased to 5.3 from 5.0 out of 7 with 71% rating 5 or better and 8% rating 3 or less.
  • The question of whether Stakeholders have more confidence in the market as a result of the MSA had a more polarized response this year as 58% rated 5 or better while 25% rated 3 or less.  This compares to 47% and 14% respectively for last year resulting in a slight drop in average rating from 4.6 last year to 4.5 this year.
  • Respondents viewed the MSA as less objective and independent as compared to the last two surveys.  Average rating fell to 4.6 from 5.2 last year with 27% of respondents rating 3 or less vs 8% last year.
  • Views on how well the MSA communicates to the market held constant on average with a rating of 5.1 although views were split with 69% rating 5 or greater and 13% rating 3 or lower relative to 57% and 9% respectively in last year's results.
  • Marginal ground was lost in views on how well the MSA recognizes & reports on irregular market outcomes with an average rating of 4.6 vs 4.8 last year.  Views were more divergent than last year with 59% rating 5 or better and 17% rating 3 or less as compared to 55% and 8% respectively in the previous year.

The MSA appreciates the cooperation of survey respondents in gathering this valuable feedback – it will allow our agency to better fulfill our mandate going forward.

If you were not contacted to participate in this survey but would like to participate in future surveys, please send your contact information to

If you have any questions or comments regarding this survey, please contact the undersigned at


"Original Signed"

W.W. (Wayne) Silk
Vice President and COO
Market Surveillance Administrator